REFUND & RETURN POLICY

Effective Date: September 21, 2026

At ProBody Warehouse, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which it was received

• Be unused and unopened

• Be in its original packaging

• Include proof of purchase or an order number

To start a return, contact us at info@probodyonline.com or text (619) 393-3082 and include your name and order number.

A representative will respond within 1–2 business days with return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless otherwise stated.

If a return is required because an item arrived damaged, defective, or incorrect, ProBody Warehouse will provide return instructions and cover reasonable return shipping costs when applicable.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Non-Returnable Items

For health, safety, and quality-control reasons, the following items are generally not eligible for return:

• Opened dietary supplements

• Used products

• Gift cards

• Clearance or final-sale items

• Personalized or custom products

• Perishable goods

• Hazardous materials, flammable liquids, or gases

If you have questions regarding a specific item, please contact us before initiating a return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery at info@probodyonline.com or by text at (619) 393-3082.

Please include your order number and photographs showing the issue.

We will evaluate the claim and work with you to provide a replacement, store credit, or refund when appropriate.

Exchanges

The fastest way to exchange an item is to request a return for the original item and place a new order once the return has been approved.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If a package is marked as delivered but cannot be located, customers should first contact the carrier and check with household members, neighbors, or property management.

ProBody Warehouse will assist where possible but cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or financial institution may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@probodyonline.com.

Return Abuse

ProBody Warehouse reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse, excessive return activity, or violations of this policy.

Contact Us

ProBody Warehouse Inc.
1300 N. Johnson Ave., Suite 103
El Cajon, CA 92020

Email: info@probodyonline.com
Call or Text: (619) 393-3082

All-In-One Plant Protein & Gainer 30-Day Satisfaction Guarantee

The Pura Vida Naturals All-In-One Plant Gainer and Plant Protein is covered by a special 30-Day Satisfaction Guarantee.

We want you to be able to try the product with confidence. If you purchase the All-In-One Plant Gainer and are not satisfied with it, contact us within 30 days of receiving your order to request a refund.

This satisfaction guarantee is an exception to our standard policy regarding opened dietary supplements and applies specifically to the All-In-One Plant Gainer.

To request a refund, contact info@probodyonline.com or text (619) 393-3082 with your name and order number.

This guarantee applies to qualifying purchases of the All-In-One Plant Gainer and is limited to one refund per customer/order unless otherwise approved by ProBody Warehouse.