Shipping policy

SHIPPING POLICY

Effective Date: September 25, 2026

At ProBody Warehouse, we strive to process and ship orders as quickly as possible.

Order Processing

Order processing time is 1 business day, with a 10 a.m. Pacific Time order cutoff.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, processing times may be extended.

Shipping Rates

Standard shipping charges are calculated at checkout based on factors including the products ordered, package weight, shipping destination, and available shipping method.

From time to time, certain products or orders may qualify for promotional shipping rates, flat-rate shipping, or free shipping. Any applicable promotional shipping offer will be displayed on the product page, promotional offer, or during checkout.

Promotional shipping offers may be subject to specific products, destinations, order requirements, promotional periods, or other stated conditions.

Shipping Times

Estimated delivery times vary depending on the shipping method selected and destination.

Delivery estimates provided at checkout are estimates only and are not guaranteed.

Once a package leaves our facility, delivery times are subject to the shipping carrier's operations and any carrier-related delays.

Shipping Carriers

We may ship orders using carriers including:

USPS
UPS
FedEx
Other authorized shipping providers

Available shipping methods and applicable shipping charges are displayed at checkout.

Tracking Information

Tracking information will be provided once your order has shipped.

Customers are responsible for monitoring tracking updates and ensuring delivery can be completed at the shipping address provided.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Orders returned to us because of an incorrect or incomplete address may be subject to additional shipping charges before being reshipped.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, property management, and the shipping carrier.

ProBody Warehouse will assist customers with locating a shipment or filing a carrier claim where possible; however, we cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.